Coming Soon

IndusTrak — Salesforce FSL Portfolio

Full Salesforce Field Service Lightning demo for the industrial sector: dispatching, SLAs, field intervention management.

Context

Industrial companies look for Salesforce Field Service Lightning experts with proven experience on complex scenarios: field technician management, optimized dispatching, contractual SLA compliance. This portfolio demonstrates that expertise through a complete, documented FSL implementation covering real-world industrial use cases.

Problem Scope

Recruiters and clients want concrete FSL experience, not just certifications
FSL configurations (scheduling policy, work rules, territories) are complex to document
No turnkey industrial FSL demo available as a public reference
Need to cover real field use cases: emergencies, SLAs, spare parts, mobile reports

Solution & Deliverables

Complete industrial FSL application: asset management, interventions, technicians and territories
Optimized scheduling policy with work rules (skills, availability, geographic proximity)
SLAs configured with automatic escalations via Flows and real-time notifications
Analytics reports: first-pass resolution rate, MTTR, performance per technician
Detailed documentation of each configuration choice for client presentations

Tech Stack

Salesforce Field Service (FSL) — core platform
Apex classes and triggers for complex business logic
Lightning Web Components (LWC) for technician mobile interfaces
Flows and Process Builder for automations and escalations
Permission Sets and Sharing Rules for multi-role security

Timeline

1
Design
Definition of business scenarios, roles, territories and industrial SLAs
2
FSL Configuration
Scheduling policies, work rules, service territories and resource capacities setup
3
Development
Apex custom logic, LWC mobile interface, Flow automations
4
Documentation
Configuration writeups, screenshots, client presentation guide

Portfolio Goals

100%

FSL Coverage

All FSL objects configured

Business scenarios

Emergencies, SLA, parts, reports

Coming Soon

Availability

Portfolio publication planned Q2 2026