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TRAINING PROJECT
Lightning app delivery & backlog (Avenir Télécom)
Creation of a Lightning application for Avenir Télécom: backlog, testing and CRM interface migration.
Context
Avenir Télécom, a Southern France telecom operator, wanted to equip its field teams with a dedicated Salesforce Lightning application for managing customer interventions. The mission ran in two phases: agile delivery of the app in Scrum mode (backlog, sprints, test plan), then managing post-pilot evolutions in Kanban after 3 months in the field. The mission covered both product coordination and technical delivery.
Phase Scrum — Initial Delivery
- Product backlog written in Scrum: user stories with acceptance criteria for each feature
- Story estimation in points with the dev team (planning poker)
- Unit and integration test plan covering nominal and error cases
- Salesforce Lightning application delivered for the South zone: intervention management and customer tracking
- Functional acceptance testing with field users before pilot deployment
Phase Kanban — Post-Pilot Evolutions
- Field user feedback collected after 3 months of pilot
- Kanban evolution backlog: prioritized by business value and complexity estimate
- Kanban board: To Do / In Progress / In Testing / Done columns
- Acceptance criteria defined for each evolution before development starts
Stack & Technologies
- Salesforce Lightning — Field business application
- Scrum — Product backlog and sprint management
- Kanban — Post-pilot evolution management
- User Stories — Functional specifications with acceptance criteria
- Test Plan — Unit and integration testing
Project Timeline
- 1Sprint 0 — FramingRequirements gathering, Scrum backlog written with user stories and acceptance criteria
- 2Sprints 1-N — DevIterative implementation of the Salesforce Lightning app, sprint demos at each iteration
- 3Test PlanUnit and integration test plan written — nominal, boundary and error cases covered
- 43-Month PilotApp deployed to Southern zone field teams, real-world feedback collected
- 5Feedback AnalysisSynthesis of user feedback: bugs reported, improvements requested, new feature ideas
- 6Kanban BacklogEvolution backlog built, prioritized by business value, Kanban flow started
Results
4/4
Skills validated
OpenClassrooms jury
Scrum + Kanban
Methodologies
Pivot after field pilot
3 months
Pilot duration
South zone — real field feedback
Validated
Jury assessment
Complete and documented delivery
Screenshots