TRAINING PROJECT

Lightning app delivery & backlog (Avenir Télécom)

Creation of a Lightning application for Avenir Télécom: backlog, testing and CRM interface migration.

Context

Avenir Télécom, a Southern France telecom operator, wanted to equip its field teams with a dedicated Salesforce Lightning application for managing customer interventions. The mission ran in two phases: agile delivery of the app in Scrum mode (backlog, sprints, test plan), then managing post-pilot evolutions in Kanban after 3 months in the field. The mission covered both product coordination and technical delivery.

Phase Scrum — Initial Delivery

Product backlog written in Scrum: user stories with acceptance criteria for each feature
Story estimation in points with the dev team (planning poker)
Unit and integration test plan covering nominal and error cases
Salesforce Lightning application delivered for the South zone: intervention management and customer tracking
Functional acceptance testing with field users before pilot deployment

Phase Kanban — Post-Pilot Evolutions

Field user feedback collected after 3 months of pilot
Kanban evolution backlog: prioritized by business value and complexity estimate
Kanban board: To Do / In Progress / In Testing / Done columns
Acceptance criteria defined for each evolution before development starts

Stack & Technologies

Salesforce Lightning — Field business application
Scrum — Product backlog and sprint management
Kanban — Post-pilot evolution management
User Stories — Functional specifications with acceptance criteria
Test Plan — Unit and integration testing

Project Timeline

1
Sprint 0 — Framing
Requirements gathering, Scrum backlog written with user stories and acceptance criteria
2
Sprints 1-N — Dev
Iterative implementation of the Salesforce Lightning app, sprint demos at each iteration
3
Test Plan
Unit and integration test plan written — nominal, boundary and error cases covered
4
3-Month Pilot
App deployed to Southern zone field teams, real-world feedback collected
5
Feedback Analysis
Synthesis of user feedback: bugs reported, improvements requested, new feature ideas

Results

4/4

Skills validated

OpenClassrooms jury

Scrum + Kanban

Methodologies

Pivot after field pilot

3 months

Pilot duration

South zone — real field feedback

Validated

Jury assessment

Complete and documented delivery

Avenir Télécom — Lightning app (overview)

Avenir Télécom — Kanban backlog (evolutions & fixes)

Avenir Télécom — Lightning app (screen)

Screenshots