Cloud Backup Supervision with Acronis Cyber Backup

At MIDRANGE GROUP (a French IT services / MSP firm), within the Operations team alongside Théo KACEL (Systems & Network Administrator), I owned the daily monitoring of cloud and local backups for a managed client. The backup infrastructure relied on two distinct Acronis products: Acronis Cyber Backup (local/NAS backup solution) and Acronis Cyber Protect Cloud (MSP-oriented cloud backup platform). My mandate: check the Acronis dashboard daily, triage active alerts, and restore backup continuity on every failure detected.

The client had 5 active backup plans configured in Acronis Cyber Backup: 'Toutes les VM' (all VMs — 16 devices including SRV-RDS04, SRV-BDD, SRV-PRINT2 and 13 others — scheduled Mon–Sat at 23:00, destination: smb backups-new, retention: 2 months monthly / 4 weeks weekly / 6 days daily); 'TMP-BDD' (1 device); 'SQL-CLOUD 2' (86 devices, Mon–Fri at 23:00); 'SQL-CLOUD' (86 devices); 'Bases_Exchange' (2 devices, daily at 03:00).

The dashboard showed 85 active alerts: 33 activity failures and 52 warnings. I investigated each case to identify the root cause and apply the appropriate fix. The most common failure scenarios encountered were: (1) NAS storage full at 75%+ — requiring deletion of old full backups to free capacity; (2) server offline or unplugged at backup time — resolved by rescheduling or confirming server availability; (3) corrupted backup plan — requiring recreation of the plan under a new name (same base name + incremented suffix) while keeping the same backup policy; (4) network issue (defective cable or saturated NAS) — causing transfer failures mid-backup.

Backup continuity restored across all 105 protected endpoints, with no data loss and no recurring manual intervention once root causes were fixed.